Repair
Get more from your product with professional diagnostics, repair and functional testing.
Tell us about the faultPromotech / Industrial repairs
Expertise
that gets you
moving.
Repair and trade-in services for industrial automation's electrical and electronic equipment. More value from your components. More life for your machinery.
Professional diagnostics / Functional testing / Dedicated support
Repair service / Industrial automation01Machine downtime support
02Upfront quotation
03Serial number traceability
04After-repair support
Our approach
From first contact.
To your next restart.
A complete service to extend the life of your industrial automation's electrical and electronic equipment.
- 01
Consultation and cost estimate
We start with your product and its fault. We offer upfront flat-rate pricing to speed up the process and avoid unnecessary shipments.
Code / brand / fault - 02
Product traceability
When your component arrives at our warehouse, we photograph its condition and attach a Promotech identification tag.
Photos / identification tag / serial number - 03
Diagnostics and repair
Qualified technicians analyse the fault. We work with manufacturers and certified repair specialists in accordance with the manufacturer's standards.
Technical assessment / original spare parts - 04
Testing and cleaning
Thorough functional testing and complete cleaning finish the repair before the component is returned.
Functional checks / cleaning - 05
Ongoing support
After-repair support stays with your product. Registration by serial number keeps a record of the work carried out and its repair history.
Support / history / continuity
Quality starts with the right people.
We work closely with leading manufacturers and certified repair specialists, combining specialist expertise with adherence to the manufacturer's standards.
Meet Promotech- 01
Original spare parts
Components and repairs that meet the manufacturer's standards.
- 02
Up-to-date procedures
Procedures aligned with manufacturers' guidance and carried out by specialist technicians.
- 03
Quality monitoring
Regular visits and checks to assess the quality of our repair partners' work.
Your component. Always individual.
Every product is registered by its serial number. On arrival, we photograph its condition and attach a Promotech identification tag.
We keep records of the work carried out and the repair history over the years, providing a complete view of the product's lifecycle.
Explore our warehouse- 01
Product serial number
Every component is registered by its serial number.
- 02
Receipt and identification
Arrival photographs and a Promotech identification tag.
- 03
Repair history
Repair records are kept to follow the product over time.
A solution that makes sense
Repair is a choice.
Let's make it together.
Upfront flat-rate pricing helps speed up the process and avoid unnecessary shipments. If repair is not cost-effective, we explore an alternative wherever possible.
Before you begin
The answers
you need.
Which products can you repair?
The service covers electrical and electronic equipment for industrial automation. Send the brand, code, a photo of the identification plate and a description of the fault to our repairs department so we can assess your case.
Should I send the component straight away?
Contact us before shipping. Upfront flat-rate pricing also helps avoid unnecessary shipments. Our repairs department will explain how to proceed with your product.
What if repair is not cost-effective?
Where possible, we offer a trade-in or a quotation for a new product. We assess the alternatives with you, based on the component and your plant's requirements.
How is my product identified?
On arrival, your product is photographed and given a Promotech identification tag. Registration by serial number allows us to keep its repair history over the years.
What are the lead times and costs?
These depend on the product and the work required. For an assessment, send us the product code, fault details and urgency. Our repairs department will provide a quotation and guidance for your case.
Repairs department
Let's take
your next step.
To get started, send us the brand, product code, a photo of the identification plate and a description of the fault. Let us know if the machine is stopped.
riparazioni@promotechsrl.itPromotech S.r.l.Via delle Ville 271–269, S. Colombano
55012 Capannori · Lucca
Download the repairs brochure (PDF, in Italian)55012 Capannori · Lucca
YOUR REQUEST, IN FOUR POINTS
01Brand and product code
02Photos of the component and identification plate
03Description of the fault
04Urgency and contact details
Email the repairs department