Promotech terms and conditions

The website is operated by Promotech Srl, VAT no. 01668490467, REA no. 162478.

Office: Via delle Ville 267–271, Località S. Colombano, 55012 Capannori (Lucca), Italy.

General information and communications about these terms: info@promotechsrl.it. Sales enquiries: commerciale@promotechsrl.it. Repairs: riparazioni@promotechsrl.it. International customers: sales@promotechsrl.it.

The catalogue and services are aimed mainly at companies, professionals and industrial operators. Anyone acting on behalf of an organisation must be authorised to submit the information and, when concluding an agreement, to bind the organisation within the limits of their powers.

The professional focus of the website does not exclude the mandatory rights of anyone who, in a given case, acts as a consumer. Any relationship with a consumer remains subject to the information and protections required by applicable law.

Browsing the public pages does not constitute acceptance of a supply contract. These terms are available for consultation and can be saved or printed. Sending a product request does not require a customer account.

Descriptions, photographs, codes, technical data sheets and availability information help you identify components and prepare your request. Adding items to the cart does not reserve the goods. Promotech confirms quantities, availability, product condition and procurement times in its offer.

Any prices published are references for requesting an offer; the applicable price, taxes, shipping and other costs are specified before the agreement is concluded. Promotional offers state their own conditions and validity.

The offer specifies whether the component is new, refurbished or in another condition. Any equivalents, substitutions, version differences or accessories must be communicated and agreed. Technical information should be checked against the requirements of the application; the compatibility commitments and characteristics expressly guaranteed by Promotech remain unaffected.

You can report errors or ask for clarification by writing to the sales office. Correcting the catalogue does not automatically change a contract already concluded, nor does it allow the agreed product to be replaced unilaterally.

To request an offer, you can select products, enter quantities and contact details and describe your technical requirements. Promotech receives the request and gets back to you using the contact details provided. Before sending, check codes, quantities, contact details and notes. To correct a request already sent, contact Promotech quoting the available reference.

The cart, the summary and the send button are used to submit a quotation request. Any automatic message or case number only confirms receipt: it does not amount to acceptance of an order, confirmation of stock or authorisation of paid work.

Promotech reviews the request and sends its offer or asks for any further information needed. The commercial document specifies the products or services, price, validity of the offer, payments, delivery and other relevant conditions. The contract is concluded according to the content of the offer and the parties’ acceptance, in accordance with the law. If an order confirmation from Promotech is required as a necessary step, this must be made clear before the customer accepts.

Sending a request does not in itself commit the customer to buy. Any paid activities, including diagnostics, site visits or transport, must be explained and agreed before they are carried out. A request for changes after the agreement has been concluded is assessed according to the contract and the law.

Payment methods and deadlines, place and time of delivery, shipping costs, documentation and commercial warranties are set out in the offer and in the applicable agreements. These terms do not introduce shipping rates, penalties, automatic renewals or advance payments that have not been expressly agreed.

For returns, defects or complaints, contact Promotech quoting the supply reference, the code or serial number and a description of the problem. The logistics of the return are coordinated with the company, without prejudice to the rights and time limits provided by law or by contract. The applicable legal warranties and any mandatory consumer withdrawal rights remain unaffected.

For an assessment, provide the brand, code, serial number if available, a description of the fault, relevant images and the urgency. Before shipping a component, agree with the repairs office on the destination, shipping method, work required and any costs.

The offer clarifies the scope of diagnostics, repair and testing, any flat-rate price and its conditions, the timescales and how components that cannot be repaired, or cannot be repaired cost-effectively, are handled. Diagnostic, return or transport costs payable even if no repair is carried out must be communicated and accepted in advance. Any changes to the work or the price are submitted to the customer before proceeding.

Sending a component does not automatically authorise a trade-in, the transfer of its ownership or its disposal. These operations require a specific agreement. Configurations, programs or data on the device, and any need for backup or retention, must be reported and agreed before the work, according to the respective responsibilities.

The SOS panel and the other support channels let you report machine downtime. An urgent report does not in itself constitute a repair order. Timescales, availability and service levels are those expressly offered and agreed for the service requested.

The reserved area is accessible only to authorised Promotech staff, who use it to view and manage the requests received and to administer the catalogue. It is not a customer area and is not open to visitor registration. Communications with people who send a request take place via the contact details provided.

You must not use the website for unlawful activities, send malicious code or fraudulent communications, access the internal panel or other systems without authorisation, circumvent protections or intentionally overload the services. The information and materials submitted must be relevant to the request and lawfully usable by the user.

Promotech looks after the operation and security of the website. Maintenance and technical problems may make some features temporarily unavailable; for ongoing requests, the published contact details remain available. If something does not work as expected, do not assume that a request has been received: you can check with the relevant office.

Any technical measures needed to protect the systems or counter abuse must be proportionate and limited to the problem identified, with information given to those concerned where compatible with security and the law. Each party’s liability under applicable law remains unaffected. Nothing in these terms excludes Promotech’s liability for wilful misconduct, gross negligence or other cases that cannot be excluded by law.

Trademarks, images, texts, data sheets and other content belong to Promotech or to their respective owners. You may view them and keep copies to evaluate products and services, within the limits allowed by the applicable rights. Publication on the website does not grant any rights of commercial exploitation, systematic reproduction or use of the trademarks beyond what is authorised or permitted by law.

Links to manufacturers’ websites, documentation or external services lead to resources managed by the respective parties, whose own terms apply. The presence of a trademark identifies the product or content and does not, in itself, demonstrate any particular status as an authorised distributor.

The processing of personal data is described in the Privacy Policy; cookies and similar technologies are described in the Cookie Policy. Accepting these terms does not amount to consent to marketing or optional tracking, which are managed separately according to the privacy notices and the user’s choices.

Promotech may update these terms to bring them into line with its services and the law, stating the date of the published version. Updates do not retroactively change orders or agreements already concluded. For changes that require a new agreement, the information is provided before they apply and the necessary acceptance is obtained; simply continuing to browse does not replace that acceptance.

For clarifications, reports or complaints, you can write to info@promotechsrl.it, giving any useful references. Contacting Promotech does not limit recourse to the remedies provided by law.

These terms are governed by Italian law to the extent permitted by the relevant rules, without prejudice to any mandatory protections to which a consumer may be entitled. The competent court is determined according to the criteria set by law, including the consumer’s court where applicable. No exclusive jurisdiction is established by agreement.